Communora360
Contact us
- Email: support@ebitsgh.com
- Phone: +233204093530
- Privacy questions: privacy@ebitsgh.com
Tell us your name, your organisation, the phone number on your account, and what happened (with the date, amount and reference for a payment). Never send us your sign-in code, password or Mobile Money PIN.
For your membership details, dues amounts, events or election rules, contact your organisation first: it manages those.
Common questions
My sign-in code has not arrived. Check that you entered the phone number your organisation has for you, wait a minute, then ask for a new code. Only the newest code works. If it still does not arrive, your organisation may have a different number for you: ask it to check.
My details are wrong. Your details (name, phone number, member number, membership group and the rest) are managed by your organisation: ask it to correct them. In the app you can change your privacy choices, password and two-step verification.
Money left my Mobile Money account, but there is no receipt. Most payments are confirmed within minutes, and late confirmations are checked again automatically. If you still have no receipt after a few hours, contact us with the date, amount and the reference from your Mobile Money message.
I want to vote but I can't see the election. Only members your organisation has made eligible can vote, and only while the election is open. Ask your organisation.
How do I delete my account? Use the account deletion page, or the option under Profile in the app (in recent versions).
I think my account was misused, or I found a security problem. Email privacy@ebitsgh.com at once. Please do not share details of a security problem publicly until we have fixed it.